FAQ

We have done our best to answer most of the FAQs below. Most questions you will have will be answered below, so before you email us, please check below. If you cannot find the answer you are looking for, please reach out to us via our Contact Form or via email.

ORDERS & SHIPPING

WHERE IS MY ORDER?

You will receive a confirmation email if your order was successfully placed. If you have not received a confirmation email within an hour of placing your order, it was not successfully processed. We recommend checking your spam folder as well.




WHEN WILL MY ORDER SHIP?

Please note that orders will be processed and shipped from our warehouse within 3 business days after the sale. Please note that our warehouses do not ship orders during holidays. Carriers may experience delays due to global supply chain issues so some orders may experience shipping delays. You will receive a shipment confirmation email with tracking information once your order has shipped. It may take up to 24 hours for tracking information to update via the carrier. If you have not received an update after 20 (Domestic) or 30 (International) days, please email support@milhouse.gg




WHERE DO YOU SHIP?

We currently ship to North America (US, Canada, Mexico), United Kingdom and Europe (Belgium, France, Germany, Italy, Netherlands, Portugal, Spain).




CAN I CHANGE/CANCEL MY ORDER?

Once an order has been placed, we may be able to help if your order has not been dispatched, but there is no guarantee that orders will be redirected in time. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us on our contact form.




WHERE CAN I FIND MY TRACKING?

We will email you the tracking number for your package once it leaves our warehouse.




WHAT IF MY PACKAGE GOT RETURNED TO SENDER?

If your package has been returned to sender, we are unable to reship any returned packages at this time. We may be able to issue a replacement pending inventory availability or provide a refund if inventory is not available. If you think your package has been returned to sender, let us know by submitting a ticket using our contact form.

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